Frequently Asked Questions


Payment

Is there a payment required?

There is no payment necessary for the Be Free Phone as it's a quality smartphone and data plan for free. The phone and phone plan are paid by content and ads that appear atop of the device at all times of operation.

We do collect your credit card information as if the phone is in non-use we require it back, if we do not get it back we do have to charge you for the phone and the data plan will be frozen.

If you cannot wait for the Be Free Phone to be released in your State or City you can buy the phone without Free data and use it as a regular phone without content and ads atop of the device.



Order & Shipping


Do I have to pay for shipping?

Yes shipping is the only necessary cost of the Be Free Phone.



Device


Can I purchase specific parts for my device?

Unfortunately, we do not currently sell specific parts. As AIRO.LIFE grows we may designate a local repair shop for your device.  We do believe in right to repair!

Will rooting or unlocking the bootloader void my warranty?

The technical process of rooting or unlocking the AIRO.LIFE Operating system with AIRO.LIFE Be Free App will void the warranty and will shut down the data plan of the Be Free device, it also has the potential of bricking the device.

By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty or eligible for a new device.



After Sales


What should I do if I receive a broken phone?

If you're here, then before we take you through the refund process, we would first like the apologize for the mishap and inconvenience.

Return/Replacement Process:

1. Provide clear pictures of the entire parcel: packaging box and phone device box.

2. Submit a ticket under "Warranty and Repair" and include a short description along with the necessary attachments.

3. Sit back and relax. Our team at AIRO.LIFE will follow up with further steps.



Return & Replacement


Can I purchase add-ons during the repair process?

Our repair services are strictly limited to repairing or replacing your device. We will not be able to handle add-on accessories you purchased during this process.


What should I do if I received a broken phone?

If you're here, then before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.


Return/Replacement Process:

  1. Provide clear pictures of the entire parcel: packaging box and phone device box.
  2. Submit a ticket under "Warranty and Repair" and include a short description along with the necessary attachments.
  3. Sit back and relax. Our team at AIRO.LIFE will follow up with further steps.

What is the dead pixel policy?

If your device has more than 3 dead pixels or if the dead pixel is greater than 0.15mm in size, we can offer a replacement.


How do I repair or return my device?

Please see below for a quick step-by-step tutorial for creating an RMA:

Step 1: Head over to your "My Be Free Phone" page and click the 'service request' button to begin your repair and warranty claim.
Step 2: Select RMA Type. You can select Return, Replacement, or Repair.
Step 3: Choose the "Items".
Step 4: Fill in "Reasons" and upload an attachment.
Step 5: Confirm your email.
Step 6: Choose or input an address.
Step 7: Submit the RMA request.

If you successfully submitted the RMA, you can find it under My Account > Service Request.

Please note: Self Service RMA is only applicable to devices purchased on the www.airo.life site. You will need to contact the AIRO.LIFE Customer Support Team if you purchased your device from one of our official distributors.



Tech Support


How do I reach tech support?

Please email: connect@airo.life